Updated 14 September 2026
Cancellation Policy
Free cancellation before the journey
Cancellation before your journey starts is free. Send the cancellation directly to the driver using the same WhatsApp or Telegram conversation, with the date and route, and request written acknowledgement. No prepayment or deposit is collected.
Changing the travel date
A new date needs a new availability check. If your airline changes or cancels a flight, send the update promptly rather than assuming the existing pickup moves automatically. Agree the replacement journey and any changed route price in writing.
Changing an agreed journey
Tell the driver before changing the destination, adding addresses or extending service hours. Ask for the revised plan and total in writing. Included waiting and short route stops do not automatically cover a different destination or another service day.